epson scanner software for windows 10 hangs

Reinstalled epson software many times over even after doing a clean reinstall.Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today.

Both have most up to date epson printer and scan drivers.

The software on the laptop works, the software on the desktop does not.

Both laptop (via wifi) and desktop (via LAN cable) are connected to this router.

Printer connected via lan cable to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6.

WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop.This issue only occurs on my desktop PC, it does not occur on my laptop. I hear the printer ready itself for scanning.The software appears in my taskbar but no window opens on desktop.I click on the Epson Scan Icon on my dektop (or via start menu).If I use these printer drivers I am stuck with a very limited printer preferences and cannot control my printer properly - although I can print.Working through an issue at the moment concerning my Epson Scan Software. I have shared the printers on the network under system preferences in the mac side.

I have even tried installing the epson drivers directly into windows from the epson site and it still doesn't work. I have tried installing with Bonjour for windows and I cannot find the correct driver in the list for the printer either. I cannot get the full printer options in windows and the driver by default is installed as HP color laserjet 2820 AiO Class Driver which if I change to the epson drivers under the advanced tab in the printer properties it gives me an error. I have tried to find solutions for my problems with other threads and it still doesn't seem to work.

Epson scanner software for windows 10 hangs